Dear valued customer,
We are writing to inform you of a mistake that we have made and to offer you a solution to rectify the situation.
Due to our negligence, we incorrectly charged sales tax on all of our bakery products. We understand that this may have caused some inconvenience and frustration on your end, and for that, we are deeply sorry.
To make things right, we would like to offer you a sales tax return for any receipts or social media messages that were charged incorrectly. Simply bring them back to our store, and we will be happy to assist you with the return.
In addition, as a token of our apology and appreciation for your loyalty, we would like to offer you 10% off all of our bakery products for the month of March 2023. This is our way of showing that we value your patronage and are committed to making things right.
We take full responsibility for this mistake and are taking steps to prevent it from happening in the future. We appreciate your understanding and look forward to continuing to serve you in the future.
Thank you for your support and for choosing izumi cakes as your go-to bakery.
Sincerely,
izumi cakes